Welcome to Animastria™. These Terms of Service (“Terms”) govern your use of the website located at animastria.com (the “Site”) and the purchase of products offered by Animastria™ LLC (“Company,” “we,” “us,” or “our”). By accessing this Site or purchasing any product, you agree to be bound by these Terms.
Copyright Notice 2026
All artwork, illustrations, puzzles, narrative text, and design elements contained in Animastria — The Unlost Gladstone are protected by U.S. copyright law. Reproduction, distribution, or commercial use without written permission from Animastria LLC is prohibited.
Spoiler Policy
Please do not publicly share puzzle solutions or internal game materials.
Protect the experience for future players.
Terms and Services
Last Updated: February 2026
1. Eligibility
Products offered by Animastria™ are designed for ages 15 and older. By placing an order, you confirm that you are at least 18 years old or are purchasing under the supervision of a legal guardian.
2. Product Description
Animastria™ and the Unlost Gladstone is a limited-run tabletop puzzle experience produced in small batches. Due to the handcrafted and limited nature of production:
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Availability is not guaranteed beyond current release quantities.
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Minor variations may occur between production units.
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Product images are representative but may not reflect final packaging updates or refinements.
3. Pre-Orders and Limited Production
When purchasing during a pre-order period:
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Full payment is collected at checkout.
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Production timelines are estimates and may be subject to change due to manufacturing or supply conditions.
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Customers will be notified of material delays.
By placing a pre-order, you acknowledge that fulfillment may occur at a later date and agree to reasonable production timelines.
4. Shipping
Customers are responsible for providing accurate shipping information.
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Orders are shipped within the United States only.
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Shipping timelines begin upon fulfillment, not at the time of order for pre-orders.
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Risk of loss transfers to the customer upon delivery confirmation by the carrier.
5. Refund Policy
Due to the limited-run and small-batch nature of production, all sales are considered final.
However, refund requests may be submitted prior to shipment. Refunds, if granted, are issued at the sole discretion of Animastria™ LLC.
Once an order has shipped, refunds are not guaranteed.
Damage or defect claims must be reported within 7 days of delivery and may require photographic documentation.
6. Intellectual Property
All content on this Site, including but not limited to:
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Game narrative
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Artwork
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Designs
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Product structure
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Logos
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Text and imagery
is the exclusive intellectual property of Animastria™ LLC and may not be copied, reproduced, distributed, modified, or commercially exploited without written permission.
Purchase of a product does not transfer any intellectual property rights.
7. Limitation of Liability
Animastria™ LLC shall not be liable for:
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Indirect or consequential damages
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Loss of profits
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Misuse of product
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Improper storage or handling
Products are intended for recreational use only.
8. Modification of Terms
We reserve the right to update or modify these Terms at any time. Continued use of the Site constitutes acceptance of updated Terms.
9. Governing Law
These Terms shall be governed by the laws of the State of California.
Any disputes shall be resolved in the courts located within Los Angeles County, California.
10. Contact
Animastria™ LLC
Animastria™ LLC (“Animastria,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website located at www.animastria.com (the “Site”).
Privacy Policy
Last Updated: February 2026
1. Information We Collect
We may collect the following types of information:
Information You Provide
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Name
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Email address
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Shipping address
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Billing address
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Phone number
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Payment information (processed through third-party payment processors)
Information Collected Automatically
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IP address
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Browser type
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Device information
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Pages visited
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Referral source
This data may be collected through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Communicate regarding purchases or pre-orders
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Respond to customer inquiries
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Send newsletters or marketing emails (if you opt in)
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Improve website performance and user experience
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Prevent fraud or unauthorized transactions
We do not sell your personal information.
3. Payment Processing
All payments are processed through third-party payment providers (such as Wix Payments, Stripe, or other processors). We do not store full payment card information on our servers.
Payment information is handled in accordance with the policies of those providers.
4. Email Communications
If you subscribe to our mailing list, you may receive promotional emails. You may unsubscribe at any time by clicking the unsubscribe link in any email.
Transactional emails related to purchases may still be sent even if you unsubscribe from marketing emails.
5. Cookies and Analytics
We may use cookies and similar tracking technologies to:
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Analyze site traffic
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Improve user experience
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Monitor website performance
You may disable cookies through your browser settings, though certain features of the Site may not function properly.
6. Data Retention
We retain personal information only as long as necessary to:
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Fulfill orders
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
7. Data Security
We take reasonable measures to protect your personal information. However, no online transmission or storage system is completely secure.
8. California Privacy Rights
California residents may have additional rights under applicable law, including the right to request access to or deletion of personal information, subject to certain exceptions.
To make such a request, contact us at charlie@animastria.com
9. Children's Privacy
Our products are designed for ages 15 and older. The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be reflected by the “Last Updated” date above.
11. Contact Information
Animastria™ LLC
Thank you for supporting Animastria™ LLC .
Due to the limited-run and small-batch nature of our products, all sales are considered final. We are unable to guarantee refunds once an order has been placed.
Refund Policy
Last Updated: February 2026
1. Pre-Orders
For pre-order purchases:
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Full payment is collected at the time of order.
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Production timelines are estimates and may be subject to change.
Refund requests submitted prior to shipment may be reviewed on a case-by-case basis. Approval of any refund is at the sole discretion of Animastria LLC.
Once an order has shipped, refunds are not guaranteed.
2. Damaged, Defective, or Missing Items
If your product arrives damaged or defective:
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Contact us within 7 days of delivery
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Include photographs of the item and packaging
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Provide your order number
We will review the issue and determine an appropriate resolution, which may include replacement or partial refund at our discretion.
3. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. Animastria LLC is not responsible for orders shipped to incorrect addresses provided by the customer.
4. Non-Returnable Items
Because of the limited production nature of our products, we do not accept returns for:
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Buyer’s remorse
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Change of mind
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Delayed gifting needs
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Minor cosmetic variations that do not affect gameplay
5. Chargebacks
If you have an issue with your order, please contact us before initiating a chargeback. We are committed to resolving reasonable concerns directly.
6. Contact
For refund inquiries, contact:
Thank you for supporting Animastria™ LLC.
This Pre-Order Policy explains how pre-order purchases are handled.
By placing a pre-order, you agree to the terms below.
Pre-Order Policy
Last Updated: February 2026
1. Nature of Pre-Orders
A pre-order allows you to reserve a product prior to final production and shipment.
Animastria™ LLC products are produced in limited quantities. The current release is limited to 500 units. Once this quantity is reserved, ordering may close without notice.
Pre-orders secure your place in the production queue for the current release.
2. Payment Terms
Full payment is required at the time of purchase.
We do not offer deposits, installment plans, or layaway options.
Payment secures your order but does not guarantee a specific delivery date.
3. Production and Fulfillment Timelines
Estimated fulfillment windows are provided in good faith but are not guaranteed.
Production timelines may be affected by:
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Manufacturing schedules
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Material availability
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Vendor delays
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Quality control refinements
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Carrier disruptions
By placing a pre-order, you acknowledge that fulfillment may occur later than originally estimated.
Material delays will be communicated via email.
4. Limited-Run Nature
Animastria™ LLC is produced in small batches. Minor refinements to packaging, materials, printed components, or presentation may occur between announcement and fulfillment.
Such refinements do not constitute grounds for cancellation or refund.
Future production runs are not guaranteed.
5. Support Tiers
In addition to standard product purchases, Animastria™ LLC may offer optional Support Tiers.
Support Tiers are not charitable donations and are not tax-deductible.
Each tier will clearly list included benefits at the time of purchase. Benefits may include:
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Recognition as a “Founding Pioneer Player” on the Animastria™ LLC website (participation optional)
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Thank-you correspondence
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Signed materials
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Limited-edition lithographic prints
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Branded merchandise (such as tote bags)
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Inclusion of one or more puzzle sets
Recognition
If a tier includes name recognition:
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Customers may choose how their name appears.
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Customers may opt out of public listing.
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Recognition formatting and placement are determined by Animastria™ LLC.
Physical Items in Tiers
If a Support Tier includes tangible goods, those goods:
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Will ship according to the same fulfillment timeline as pre-orders
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Are subject to applicable sales tax
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May have production variations consistent with small-batch manufacturing
6. Shipping
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Shipping is available within the United States only.
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Shipping timelines begin upon fulfillment, not at the time of order.
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Customers are responsible for providing accurate shipping information.
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Risk of loss transfers upon confirmed delivery by the carrier.
We are not responsible for delays caused by carriers.
7. Cancellations and Refunds
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Due to the limited-run and small-batch nature of production, all sales are considered final.
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Refund or cancellation requests submitted prior to shipment may be reviewed on a case-by-case basis. Approval is at the sole discretion of Animastria™ LLC.
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Once an order has shipped, cancellations are not permitted and refunds are not guaranteed.
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Support Tier purchases that do not include physical goods are non-refundable.
8. Damaged, Defective, or Missing Products
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If your order arrives damaged or defective:
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Notify us within 7 days of delivery.
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Provide photographic documentation.
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Include your order number.
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We will determine an appropriate resolution, which may include replacement or partial refund at our discretion.
9. Age Recommendation
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Animastria™ LLC products are designed for ages 15 and older. Purchase/use are at the discretion of the buyer.
10. Intellectual Property
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Purchase of a product or Support Tier does not transfer any intellectual property rights.
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All narrative content, artwork, designs, and materials remain the exclusive property of Animastria™ LLC.
11. Changes to This Policy
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We reserve the right to update this policy at any time. Updates will be reflected by the “Last Updated” date above.
12. Contact
For pre-order inquiries, contact: